Booking appointments
All patients are seen by appointment. Appointments are available to book either online, or via telephone, and can be booked up to two weeks in advance.
Appointments are available from 8.00am until 6.00pm. Please note appointment hours vary for each GP.
Cancelling or changing an appointment
If you cannot keep your appointment, please cancel by ringing the practice on 0121 327 0131 or 0121 327 1049 in order that the appointment can be offered to another patient.
Online Service
Ward End Medical Centre now offer online services this includes appointment booking and prescription requests. Patients can also request to view their medical record summary online. This will include allergies, prescription history. Please ask reception staff if you wish to sign up for this service or download the NHS app.
Access SystmOnline.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Telephone Triage
Telephone triage will be offered to patients enquiring about the availability of some day appointment. This will involve patient details being taken and placed on the triage list. The on call doctor then returns your call, and helps to resolve any concerns that you may have. Should you need to be seen by the doctor, it will be the triage doctor's discretion and an appointment times may be given.
Attending the surgery
When you arrive at the surgery report to Reception where you will be booked in. The Receptionist is your first link with the surgery and will give you any help you need with non-medical problems.
DNA Appointments
Can you please make sure you attend booked appointments. A DNA (Did Not Attend) letter will be sent if you fail to attend. Please note your name may be removed if you DNA on more than 3 occasions.
Home Visits
Home visits are made at the discretion of the doctor and are only for patients who are housebound. If a visit is necessary please telephone the surgery before 10.00am each day.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.