Right Care First Time

The NHS is in crisis – Help patients access the “Right Care, First Time”.

This video on YouTube explains why you don’t always need to see the GP.

Immediate action required: When should I call 999?

Anaphylactic Shock
Severe Bleeding
Severe Breathlessness
Severe Burns
Suspected Heart Attack
Acute Chest Pain
Choking
Drowning Incident
Uncontrollable fits
Hypo (low sugar)
Hypothermia
Deep Lacerations
Suspected Meningitis
Suspected Stroke
Unconscious
Looking Very Poorly

This list is not exhaustive. If in doubt call 999 immediately.

Immediate action required: When should I attend Minor Injuries?

Bites and Stings
Burns and Scalds
Cuts and Grazes
Eye Problems
Foreign Bodies in skin
Minor Head Injuries
Sprains and Strains
Road Traffic Accidents
Minor Wound Infections

This list is not exhaustive.

Immediate action required: When should I attend Accident and Emergency?

Severe abdominal pain
Sudden blindness
Breathlessness, can’t speak
Suspected Fractures
Floppy unresponsive baby
Severe head injury
Lethargic drowsy child
Drug Overdose
Swallowed Foreign Body

This list is not exhaustive. If in doubt call 999 immediately.

Non-urgent advice: I'm already under a District Nurses care:

If you are already under the care of a District Nurse, they can help you with a wide range of issues/symptoms.

The list below is not exhaustive and they may see you for a wider range of issues:

• assessment
dressings and wound care
leg ulcerations and tissue viability (including aftercare of surgical wounds)
continence assessment
catheter care
Phlebotomy - services will be provided to all patients who are both housebound and on the current district nurse caseload
stoma care
medication and prescribing
administration of medicines
central venous access devices and IV therapy
safeguarding

Available at:

Website: www.bhamcommunity.nhs.uk/community-nursing-service

Telephone: 0300 555 1919

Non-urgent advice: I'm already under the care of a School Nurse:

If you are already under the care of a School Nurse, they can help you with a wide range of issues/symptoms.
The list below is not exhaustive and they may see you for a wider range of issues:

Bedwetting
Behaviour issues
Bullying
Developmental Screening
Drug Advice
General Support
Health Education
Immunisations
Safeguarding
Safe Sex Education
Signposting
Stop Smoking Advice

Non-urgent advice: I'm already under the care of a Midwife:

If you are already under the care of a Midwife, they can help you with a wide range of issues/symptoms.

The list below is not exhaustive and they may see you for a wider range of issues:

Advising on normal antenatal care
Pregnancy Advice
Postnatal Care

Available at:

Website: www.uhb.nhs.uk/services/maternity

Telephone: 0121 424 2000 – UHB Switchboard

Non-urgent advice: I'm already under a Health Visitors care:

If you are already under the care of a Health Visitor, they can help you with a wide range of issues/symptoms.

The list below is not exhaustive and they may see you for a wider range of issues:

Abuse Concerns
Baby Colic
Behaviour Issues
Breast/Bottle Feeding Advice
Constipation
Feeding and Weaning Advice
Health Eating
Hearing/Speech issues
Normal Development
Poor/Faltering Growth
Postnatal Blues
Preschool Issues
Support at Home

Available at:

Website: www.Bhamcommunity.nhs.uk/health-visiting

Telephone: 0121 465 5730

Non-urgent advice: When should I self care?

The following conditions should be managed at home with over the counter remedies for 7 days prior to speaking to a GP.
If you are concerned please speak to a pharmacist.

Catarrh
Chickenpox
Conjunctivitis
Coughs and Colds
Diarrhoea and Vomiting
Earache
Flu
Food Poisoning
Gastroenteritis
Hangovers
Itching
Minor Grazes and Injuries
Nose Bleeds (stopped)
Obesity
Sunburn
Viral Illness
Sore Throat
Thrush
Urine Infection
Vaginal Discharge

Non-urgent advice: When should I see a Dentist?

GPs are unable to assist with Dental Concerns.

If you do not have an NHS Dentist or access to a Private Dentist please contact NHS 111.

Dental Abscess / Infections
Gum Problems
Tooth Decay / Cavities
Toothache
Dental Prescriptions

Non-urgent advice: When should I see a Pharmacist?

The Pharmacy can help with a wide range of issues such as:

Urinary Tract Infections - available to female patients aged 16 to 64
Suspected Shingles - available to patients aged 18 and over
Impetigo - available to patients aged 1 years and over
Sore Throats - available to patients aged 5 and over
Sinusitis - available to patients aged 12 and over
Otitis Media - available to patients aged 1 to 17

You can attend any local pharmacy without the need to be referred by your GP. However, if you are unsure we can arrange this pharmacy assistance for you.

For more information visit: NHS Community Pharmacist Consultation Service - The Dove Surgery

Non-urgent advice: When should I contact social services?

Abuse Concerns
Aids for the home
Benefits Help
Domestic Violence
Respite Care
Safeguarding Issues
Social Issues
Welfare Rights

Available at:

Website: www.birmingham.gov.uk

Telephone: 0121 303 1234

Urgent advice: When should I book with a Practice Nurse?

General practice nurses are undertaking a wider range of roles. GPNs provide care and treatment for people from birth to end of life. They help dozens of patients every day. As a registered nurse they can do all sorts, from baby immunisations to helping people with diabetes and asthma. They can inspect any rashes you're worried about, talk to you about contraception.

Dressings
Prostap Injection
Zoladex Injections
Pill Reviews
Starting the contraceptive pill
Smears
Coil Checks
Diabetic Reviews
Childhood Immunisations
Travel Immunisations
Whooping Cough Injections
Depo-Provera Injections
Asthma Reviews
COPD Reviews

This list is not exhaustive and you may be contacted for a variety of other reasons by this clinician.

Urgent advice: When should I book in with a Health Care Assistant?

HCAs take on routine tasks that were previously undertaken by practice nurses like administering vaccines to patients, taking blood samples and taking measurements such as temperatures, respiration and pulse rates. They are an important part of the practice that have significantly reduced patient waiting times.

Blood Pressure Check
ECGs
B12 Injections
Blood Tests
Lifestyle Advice
NHS Health Check
Diabetic Reviews
Dressings
New Patient Checks
Learning Disabilities Review
SMI Review

This list is not exhaustive and you may be contacted for a variety of other reasons by this clinician.

Urgent advice: When should I book with a Practice Pharmacist?

A clinical pharmacist helps patients to understand and get the most out of their medicines. They often also help with lifestyle changes to tackle long-term conditions, order blood tests where necessary and often advise patients who have just come out of hospital and need help with their new medications. Being part of the team here means our patients have an expert they can talk to pretty quickly when they need to.

Concerns over prescriptions
Concerns over side effects
Hospital Discharges – Changes in medications
Medication Reviews

This list is not exhaustive and you may be contacted for a variety of other reasons by this clinician.

Urgent advice: When should I book in with a Paramedic or ANPs?

A paramedic can deal with lots of different types of illness and injury. They have completed an extra postgraduate training so they can help even more patients. They do quite a few home visits and help to assess patients on the phone, so can help people get the right care as quickly as possible.

Abdominal Pain
Breathlessness
Chest Infection
Ear Symptoms – Pain, Infections
Pain – General, Foot, Back, Shoulder
Ongoing Sickness and Diarrhoea
Rash

This list is not exhaustive and you may be contacted for a variety of other reasons by this clinician.

Urgent advice: When should I book in with a General Practitioner?

It would be extremely difficult to create a list of symptoms a GP sees from day to day.

If you do not fit into any other categories to be seen, Contact us via SystmOnline.

Local Services

Right Care First Time

Immediate action required: When should I call 999?

Immediate action required: When should I attend Minor Injuries?

Immediate action required: When should I attend Accident and Emergency?

Non-urgent advice: I'm already under a District Nurses care:

Non-urgent advice: I'm already under the care of a School Nurse:

Non-urgent advice: I'm already under the care of a Midwife:

Non-urgent advice: I'm already under a Health Visitors care:

Non-urgent advice: When should I self care?

Non-urgent advice: When should I see a Dentist?

Non-urgent advice: When should I see a Pharmacist?

Non-urgent advice: When should I contact social services?

Urgent advice: When should I book with a Practice Nurse?

Urgent advice: When should I book in with a Health Care Assistant?

Urgent advice: When should I book with a Practice Pharmacist?

Urgent advice: When should I book in with a Paramedic or ANPs?

Urgent advice: When should I book in with a General Practitioner?

Share

Ward End Medical Centre